Refund policy

At Humley, we are committed to delivering top-quality products and a hassle-free experience for our customers.

In the case that you are not completely happy, or if you have simply changed your mind, you may return your full priced item within 21 days of purchase. We do not offer exchanges, we only offer refunds or credit notes for online returns.

To return your order the item/s must be unused, have all the tags attached, as well as have the original packaging.

We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

On average, returns take 3-5 business days to process once received. Refunds are reversed onto the original form of payment. Credit card refunds may take 3 - 10 business days to process depending on the provider. 

If you have used an e-gift card to make your purchase, you will be issued a new credit voucher valid for 6 months and redeemable at humley.com.au online.

To initiate a return please have your order number ready and email us at returns@humley.com.au so our team can assist you. 

Our warranties cover any defects in materials and craftsmanship, ensuring a replacement product or one of equal or lesser value. However, they do not extend to damage caused by misuse, mishandling, neglect, accidents, tampering, or unauthorised modifications and alterations.

Humley aims to provide our customers with products of the highest standard and quality. If you have received an item with a defect, or you have received an incorrect item to what was ordered online, please contact our customer care team within 48 hours of receiving your items at returns@humley.com.au and provide proof of purchase and a description and photos of the fault or incorrect item.